Refunds & digital delivery
An outline of what the final refunds and digital delivery policy must cover once the format and delivery provider are chosen.
Draft pending legal review.
How editions are delivered
Describe exactly how a buyer receives the publication after purchase.
- Delivery mechanism (download link, account library, or email) — to be decided
- Confirmed file formats and device compatibility
- Delivery timing and what to do if it does not arrive
Access, re-downloads, and updates
Set out how long access lasts and whether updated editions are included.
- Download limits or link expiry
- Access to corrected or revised versions
- What happens if the delivery provider changes
Cancellation and withdrawal rights
Explain statutory cancellation rights for digital content and how they apply at the point of delivery.
- Consumer withdrawal periods by jurisdiction
- Express consent and acknowledgement requirements before immediate digital supply
- How to request cancellation
Refunds
Define when refunds are given and how they are processed.
- Faulty, corrupted, or materially misdescribed files
- Duplicate purchases
- Refund method and expected processing route via the checkout provider
Support and problems
Tell buyers how to get help with access or file issues.
- Contact route for delivery problems
- Information to include in a support request